• "The broader one's understanding of the human experience, the better design we will have." –Steve Jobs

 

EXPERIENCE DESIGNER/ RESEARCH & STRATEGY SPECIALIST

Human-Centered Design Client Experience | Service Design | Facilitation

  • Skilled design professional focused on enhancing design operations and implementing service improvements.
  • Analytical and decisive individual with proven track record building creative strategies to meet client objectives.
  • Leader among creators and designers focused on mentoring and enhancing knowledge to implement best practices and consistency. 
  • Diverse experience as designer for prestigious organizations creating impactful solutions for companies. 

 

PROFESSIONAL EXPERIENCE

March 2016 – Present | eLearning Mind, San Diego, CA

CLIENT EXPERIENCE DIRECTOR
(December 2016 – present)

  • Lead Department of Project Managers and Coordinators 
  • Collaborate with company Directors and Executives to set business goals, plan and execute company-wide initiatives.
  • Monitor and Analyze quality of client experience interactions across the company to map pain points, encourage co-creation and facilitate problem solving.
  • Consult on best practices of Human-Centered Design/ Design Thinking for internal development and client initiatives.
  • Manage development of research strategies for the collection of client and user experience data.
  • Lead the design of iterative development processes as applied to enterprise-level learning programs.

SR. CLIENT EXPERIENCE MANAGER/ RESEARCH & STRATEGY SPECIALIST
(March – December 2016)

  • Build and manage client relationships with high-profile companies such as General Electric, Eli Lilly, The YMCA, Gap, Inc., Estée Lauder and Godiva.

  • Facilitate the improvement of internal company processes using Design Thinking methods.
  • Lead development of research strategies for the collection of client and user experience data.
  • Collect and communicate client feedback to monitor the health of client relationships for continuous improvement of client experience.
  • Advocate for client needs throughout product development process.
  • Manage scope, budget, timeline and resource allocation for the custom build of interactive e-learning modules/ videos for corporate learning programs.

 

January 2011 – March 2016 | Freebird Creative, Florence, Italy & San Diego, CA

DESIGN, RESEARCH & STRATEGY CONSULTANT

  • Successfully led numerous freelance design projects for high-profile corporations including Axogen, Hanggi, UC Health, The Showalter Group, and Istituto Lorenzo de’Medici.
  • Strategically crafted project approaches to meet unique needs of clients and stakeholders. 
  • Employed user-centered design methods, such as personas, interviews and task analysis to frame problems, define insights and guide design concepts.
  • Increased sales leads by 150% by establishing visual design for fortune 500-company trade show booths.
  • Increased potential efficiency by 50% designing processes for eLearning company in San Diego. 

 

January 2014 – December 2014 | Tuscany Flowers, Florence, Italy

DESIGN MANAGER

  • Partnered with leadership to define business service strategies that aligned with client needs. 
  • Established efficient workflow among design team to ensure services were completed per client specifications, reducing revision cycles and budget spent per project.  
  • Increased design consistency by creating branding guidelines, templates, and patterns.
  • Managed client relationships from kick off to retrospective in both English and Italian.
  • Grew web referrals by 25% and increased budget per project by 50%. 
  • Reduced image search time from 8 minutes to 30 seconds by revamping data management software. 

 

 May 2012 – January 2014 | Berlitz & Live Institute, Florence, Italy

ESL CORPORATE TRAINER

  • Coordinated learning objectives for high-profile companies, such as General Electric, Selex ES, Menarini Pharmaceuticals, and Yves Saint Laurent, to ensure effective curriculum for personnel.
  • Performed teaching and training seminars based on basic neuroscience principles.
  • Increased student retention and successful completion rates from 75% to 98%. 
  • Developed innovative teaching methodologies to ensure understanding and increased knowledge base. 

 

 August 2007 – July 2008 | Fortress Investment Group, New York, NY

HR COORDINATOR

  • Increased recruitment for high-profile corporation encompassing 5 countries and over 200 jobs.
  • Revamped hiring methodologies and implemented new strategies to improve recruiting outcomes. 
  • Established internship program to increase opportunities for competent and educated new hires. 

 

 February 2006 – July 2007 | AR New York, New York, NY

CREATIVE GROUP COORDINATOR

  • Instituted enhanced project workflow initiatives via creative directors and design team.
  • Streamlined internship program to ensure company visibility and increased intern-hire rates.
  • Spearheaded development of visual tools to ensure communications between departments. 
     

 

EDUCATION, CERTIFICATIONS & AFFILIATIONS

Bachelor of Professional Studies, Interior Architecture

Marist College, Florence, Italy, December 2010 | GPA: 3.8, Summa Cum Laude

 

 Bachelor of Arts, Theater/ Speech

Wagner College, New York, NY, May 2003 | GPA: 3.4, Departmental Academic Honors

 

UX Design, Design Thinking & Design Research Certificates

Interaction Design Foundation | August 2015 | November 2015 | February 2016

 

Facilitators Guide & Course for Human-Centered Design

Acumen & IDEO.org | Present

 

VOLUNTEER WORK & COMMUNITY ENGAGEMENT

OpenIDEO | San Diego Chapter Founder and Organizer, Online Contributor and Community Mentor | March 2015 – Present

Interaction Design Foundation | Member and Student | March 2015 – Present

UX Speakeasy (IXDA) | Member | July 2016 – Present

San Diego Experience Design (SDXD) | Member | July 2016 – Present

 

DESIGN, SOFTWARE & COMPUTER SKILLS

Service Design | Design Research | Design Thinking/HCD | Project Management | Concept Development | Process Development | Journey/Process Mapping | Visual Design | Interactive Prototyping | Print Management | Photoshop | InDesign | Illustrator | Auto CAD | Sketch Up | Key Shot | Rhino | Modo| Muse | Balsamiq

 Languages: Italian (intermediate)

 

AWARDS & ACCOLADES

Think Prize | Financial Empowerment Challenge | OpenIDEO, Co-Op of Credit Unions & Mastercard | June 2015

 

 

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