"The broader one's understanding of the human experience, the better design we will have." –Steve Jobs

 

PROFESSIONAL EXPERIENCE

eLearning Mind | October 2015 – present | San Diego, CA

Client Experience Director/ HCD & Service Design Consultant  | December 2016 – present

Client Experience/ Project Manager | March 2016 – Nov 2017

Design Process/ Project Strategy Consultant | October 2015 – Feb. 2016

 

Freebird Creative | January 2011 – March 2016 

Design Research & Strategy Consultant

 

Tuscany Flowers | January 2014 – December 2014 | Florence, Italy

Service Design Manager

 

Berlitz & Live Institute | May 2012 – January 2014 | Florence, Italy

ESL Corporate Trainer

 

Fortress Investment Group |  August 2007 – July 2008 | New York, NY

HR Coordinator

 

AR New York | February 2006 – July 2007 | New York, NY

Creative Group Coordinator

 

EDUCATION, CERTIFICATIONS & AFFILIATIONS

Bachelor of Professional Studies, Interior Architecture

Marist College, Florence, Italy, December 2010 | GPA: 3.8, Summa Cum Laude

 

 Bachelor of Arts, Theater/ Speech

Wagner College, New York, NY, May 2003 | GPA: 3.4, Departmental Academic Honors

 

UX Design, Design Thinking & Design Research Certificates

Interaction Design Foundation | August 2015 | November 2015 | February 2016

 

Facilitators Guide & Course for Human-Centered Design

Acumen & IDEO.org | April 2016

 

VOLUNTEER WORK & COMMUNITY ENGAGEMENT

OpenIDEO | San Diego Chapter Founder & Organizer, Online Contributor & Community Mentor | March 2015 – May 2017

Interaction Design Foundation | Member | March 2015 – Present

UX Speakeasy (IXDA) | Member | July 2016 – Present

San Diego Experience Design (SDXD) | Member | July 2016 – Present

 

SKILLS

Leadership | Management | Service Design | Design Research | Strategy | Human-Centered Design Methods | Innovation Architecture | Project Management | Concept Development | Process Development | Journey/Process Mapping | Collaboration | Problem Solving | Photoshop | InDesign | Microsoft Office 

 Languages: Italian (intermediate)

 

AWARDS & ACCOLADES

Think Prize | Financial Empowerment Challenge | OpenIDEO, Co-Op of Credit Unions & Mastercard | June 2015